As AI technology continues to evolve, so do the ways we can harness it to improve our daily work. In fact, studies show that AI assistance can boost customer service agent productivity by up to 15%. At Auto-Star, we’re always exploring innovative ways to make our software more intuitive, efficient, and user-friendly. That’s why we’re proud to introduce HelpBot, an AI-powered assistant built directly into Star-Plus Point of Sale Software. HelpBot is designed to simplify information access and make support more readily available, your go-to resource for all things Star-Plus.
Whether you’re new to the software or a long-time user, HelpBot helps you get answers quickly so you can keep your operations running smoothly. Let’s explore everything you need to know about HelpBot, what it does, how it works, and how it enhances your experience with Star-Plus.
What Is HelpBot?
HelpBot is a virtual AI powered assistant that provides instant answers to your Star-Plus questions. Instead of flipping through pages of documentation or waiting for support, you can now simply type your question into the “Ask HelpBot” field and get an immediate response.
HelpBot doesn’t just provide a quick answer, it also shows the relevant source documentation, helping you understand the “why” behind the answer. By streamlining access to support information, HelpBot improves workflow efficiency and reduces downtime.
How Your AI Powered Assistant Works
Using advanced AI capabilities, HelpBot scans the extensive Star-Plus documentation library to find the best possible answer to your query. Here’s a step-by-step overview of how you can use it:
- Type Your Query: Enter your question into the “Ask HelpBot” text field.
- Get Instant Results: Press Enter and HelpBot will immediately return an answer based on the most relevant documentation.
- Access Source Materials: HelpBot includes links to the exact sections in the manuals, release notes, or technical tables where it found the answer.
- Explore Follow-Up Questions: Not quite done? HelpBot will suggest related follow-up questions to guide your next steps.
HelpBot supports complex queries and helps users at all technical levels better understand the Star-Plus ecosystem.
Secure and Configurable Access
Worried about who can access what? Don’t be. HelpBot access is governed by Star-Plus’s Trust Level system. Through the Trust Level Editor, you can define which team members can use HelpBot, ensuring the right level of access across departments.
This means that HelpBot is not only powerful but also secure, giving IT teams and management peace of mind.
Why an AI Powered Assistant Matters
HelpBot isn’t just a feature, it’s a productivity booster, a training tool, and a digital support agent all rolled into one. Here are a few key reasons why HelpBot can revolutionize the way your team interacts with Star-Plus:
- Faster On-boarding: New staff can quickly find answers without formal training.
- Reduced Support Load: Common questions are handled instantly without needing technical support.
- Increased Efficiency: Your team spends less time searching and more time doing.
- 24/7 Availability: HelpBot is always on, whenever you need it.
A Note on AI Powered Assistant Limitations and Advice
As with any AI-powered assistant, it’s important to recognize that HelpBot is continuously learning. While we strive for accuracy, there may be occasional surprises or mistakes. If something seems unclear or off, users are encouraged to consult traditional support or report the issue so we can improve the system.
HelpBot Tips
- Talk to the AI using full sentences for best results, rather than short 2 or 3 word phrases. “How do I enable Penny Rounding” would usually get better results than typing “penny rounding”.
- Where possible, state the program. E.g. “How do I add a customer in Customer Editor” will give better results than “How do I add a customer”
HelpBot and the Future of Support
HelpBot is just the first step toward a smarter, more intelligent support experience in Star-Plus. At Auto-Star, we envision a future where AI not only supports your daily operations but helps anticipate and enhance them.
Looking ahead, we’re working on expanding AI functionality to simplify even more of your workflows. One of the next big steps is using AI to automatically read and process invoices, making it possible to finalize receiving with a single click.
Expect each new release of Star-Plus to have exciting new features using AI to improve usability and innovation, putting cutting-edge technology into the hands of every user.
Final Thoughts
HelpBot is now available as part of the latest Star-Plus 8.4 release with no extra cost. If you haven’t explored it yet, now is the perfect time. It’s a faster, smarter, and more intuitive way to get the answers you need, exactly when you need them.
If you have questions about activating HelpBot or managing user access, don’t hesitate to reach out to your Auto-Star representative. We’re here to support you, with or without a bot. Smarter support starts here. Say hello to HelpBot, your AI powered assistant and discover a new way to navigate Star-Plus with ease.
