Frequently Asked Questions
Questions you may have, answered all in one place
Who is Auto-Star and who is their POS software designed for?
Auto-Star Compusystems provides point-of-sale and retail management software for grocery, pharmacy, health food, convenience, and specialty retailers. Our solutions help independent stores and multi-store chains manage sales, inventory, pricing, and customers from one integrated platform, with options for both on-premise and cloud-based POS. Auto-Star serves retailers across North America and internationally, supporting a wide range of store formats and operational needs.
How does Star-Plus help grocery and health food stores manage inventory efficiently?
Star-Plus is a grocery-focused POS system with advanced inventory management features that track everything from fresh meat and produce to bulk and prepared foods. Retailers can automate buying, manage min/max levels, analyze sales history, and reduce shrink, so the right products are on the shelf when customers need them.
Can Auto-Star handle multiple locations and central office control?
Absolutely. Star-Plus has multi-store retail POS system capabilities and Star-Link offers head office management tools for pricing, promotions, and reporting across all locations. Owners and managers get real-time visibility into each store’s performance while keeping operations efficient, consistent and compliant.
Is Auto-Star a cloud-based POS or an on-premise system?
Auto-Star offers both. Star-Plus is a powerful on-premise retail POS system designed for high-performance in-store operations in grocery, pharmacy, and health food environments where advanced inventory, scale integration, and department controls are critical.
ClearTEQ POS is our cloud-based point-of-sale solution designed for retailers who want browser-based access, flexible hardware options, and easy remote management in front-store, convenience, and specialty retail environments that don’t require the full depth of grocery functionality.
Together, they give retailers the choice of the deployment model and feature set that best fits their business.
Can Auto-Star POS integrate with loyalty programs, gift cards, and eCommerce?
Yes. Auto-Star offers POS integration with loyalty, gift cards, and online ordering so retailers can deliver a unified shopping experience. Customers can earn and redeem rewards in-store, use branded gift cards, and shop online while all sales and inventory data stay in sync.
What security and compliance features does Auto-Star provide for POS systems?
Auto-Star protects retailer and customer data with modern, layered security. All sensitive information is encrypted in transit and at rest, access is controlled through role-based permissions and multi-factor authentication, and our systems undergo regular vulnerability scans, monitoring, and penetration testing to stay secure.
Our payment integrations are fully out-of-scope, meaning our software never stores or transmits cardholder data. This reduces PCI scope and risk, while tokenization and strong encryption keep payment information protected.
We also provide audit logs, clear documentation, and practical security tools to help retailers manage users and safeguard their operations. Combined with ongoing reviews and defined response procedures, Auto-Star delivers a secure, reliable foundation for retail businesses.
How does Auto-Star support retailers after installation?
Auto-Star provides ongoing POS support and training for retailers, including implementation assistance, remote helpdesk, updates, and educational resources. Our goal is to be a long-term technology partner, not just a software vendor, so your team feels confident using the system every day.
Do I have to use Auto-Star’s integrated payment solution, or can I use my own processor?
We work with a variety of retail payment processors, including Auto-Star’s own payments solution, ClearTEQ Merchant Services. This gives you the flexibility to choose the processor that best fits your business while still benefiting from integrated payments at the POS.