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Customer Case Study: HealthPartners

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With HealthPartners pharmacies spread throughout the city, managing the product file for even small front ends is very difficult and time consuming. Each site has a pharmacy manager whose focus and training revolves around the prescription side of the business with limited interest or concern for the front end. Due to the size, no site has a front-end manager which you typically see in a pharmacy with a large front end.

As a result of this problem, price update files emailed to the stores from the head office were often not processed in a timely matter and, at some locations, not at all. Consequently, some sites experienced increased cost of goods without increasing their retail prices, resulting in reduced profit. Ensuring compliance was virtually impossible. Additionally, as time went on, product file discrepancies between sites became larger. Since some sites sporadically processed update files, new products were not added to the database automatically. Consequently, as new items were ordered, they were only in the database of some stores – leaving the other stores to create the items themselves. This resulted in significant inconsistencies between sites and, in some cases, items were sold at the acquisition cost rather than the retail.

Another problem with managing multiple pharmacies is gathering reports for each site and assimilating the data. This was a very labor intensive, time consuming and manual process. Simply looking at cash balancing and daily sales data required many hours of work from many individuals. Comparing store sales required manual data entry into an Excel spreadsheet from store generated reports. Again, a very time-consuming process with results that had to be emailed across the enterprise. Reviewing front-end product detail across the chain was virtually impossible. Consequently, some sites carried products they didn’t sell in over a year, while other sites were out of stock on items they sold regularly.

The Auto-Star Solution

Working with certified Auto-Star reseller, Retail Management Solutions, HealthPartners purchased and installed the Star-Link Enterprise system which communicates real-time with the Star-Lite and Star-Plus point-of-sale systems deployed at the individual stores.

The Star-Link Product Manager allows HealthPartners to process a product update file centrally and push the information down to all sites, ensuring compliance and virtually identical databases. Sites can be managed at the Branch, Store Group or individual store level, so if competition requires HP to vary pricing at a specific store or a group of stores, it can do so easily. What’s more, instead of relying on individual pharmacy managers to process emailed files, HP simply forces the updates and restricts the ability of the pharmacy to make changes to the item file.

In the event a new item makes it into the stores without already being part of the database, stores create the item at their location and, as they do so, the information flows up to the Star-Link Holding Tank for review by the POS manager. The manager sees each instance of the new item and exactly how it was input by each site. The manager than either selects one of the instances to become the standard or creates the item from scratch. Once this process is complete the updated information is sent to every site.
Today, instead of one person at headquarters creating file updates and relying on different people at separate locations to implement those updates, one person does it all. And instead of marginal compliance, there is 100% compliance.

Star-Link utilizes the latest database technology from Microsoft, opening the door to unprecedented reporting capabilities. Transaction data flows real time from each site to   Star-Link, giving HP immediate access to sales data across the chain. Instead of relying on pharmacy managers to run end-of-day reports and send them to headquarters to be manually input into a spreadsheet, all of the data appears at Star-Link virtually instantly.

Star-Link incorporates Microsoft Web Services to create web-based reports so managers and executives can look at the reports whenever they wish from anywhere they have access to a web browser. This eliminates the need for Star-Link software to be loaded on desktops across the enterprise, saving HP’s IT department time and money. Additionally, web-based reports can be tailored to a specific user and restricted to that user. Web-based reports can also be automatically created and emailed to as many individuals as desired. This feature vastly reduced the time and labor required for data analysis while exponentially increasing the amount of information available to management at the click of a mouse.

Today, HealthPartners can run store comparison reports in real time, viewing up-to-the-minute sales data. The need to manually input reports from each site is gone and the time required to make these types of entries is now spent on more important tasks. Viewing cash balancing results and over/short information for every site is a breeze. Analyzing front-end merchandise is not only possible today, it is easy. Today, management is able to look at everything from top selling items to items with no sales. It is simple to review margins across departments and drill down all the way to individual items and view the sales data of that individual item for each store – all on one screen.

The bottom line: If the CFO wants to see the sales for each store for today, this week, this month, this quarter, or this year, he or she can do so with the click of the mouse and no one in the organization has to do anything to make that happen! The data appears at Star-Link virtually instantly.


About Auto-Star’s Pharmacy POS Systems

Auto-Star Compusystems is a software company that develops pharmacy POS systems for retailers across Canada, the United States, and the Caribbean. The company’s pharmacy point of sale software products provide seamless end-to-end solutions to optimize efficiency and customer satisfaction, while lowering operating costs.

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