Over the past several decades, the standards of customer service have changed, especially with the push towards more technology-driven solutions to provide customers what they desire. Today’s grocery customer likes the idea of shopping experiences tailored to their preferences with an unmatched speed of service. Self-checkout in grocery stores and supermarkets is increasing in popularity…
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For natural health store owners, maximizing sales will always be a constant goal. One of the most effective ways to do that is through ecommerce. Ecommerce has played a huge role in driving sales and helping natural health retailers gain a wider audience. Your target audience is already buying products online, so the last thing…
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Everyone knows that relationships can be tricky, especially when it comes to value-added resellers and their journey to find the perfect vendor partner. Both parties want to evaluate each other to see if there’s true compatibility, as well as long-term profitability. If you’re on your way to finding the perfect working relationship, here are…
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As an independent retailer you’re faced with competition from other brick and mortar businesses, online sellers, subscription services, delivery services and more. Today’s advanced retailer knows that it’s important to serve their customers anywhere, anytime not just at the point of sale (POS) in store. But how do you ensure that your customers receive the…
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As consumer prescription spending rises and margins grow tighter, competition is becoming more and more intense for retail pharmacies everywhere. To stay competitive in the ever-growing pharmaceutical market, it’s crucial for pharmacy owners to establish streamlined, maximized operations that keep their business running smoothly day in and day out allowing them to spend more time…
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At some point it’s bound to happen. You’ll step back and take a look at your current retail point of sale (POS) system and think to yourself, “How old is this thing?” or maybe, “Should I invest in a more advanced system for my growing business?” If you think it might be time for a…
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We recently exhibited at the Pharmacy Experience Pharmacie (PXP) Conference in Toronto. PXP2019 is the inaugural event that replaces the Canadian Pharmacists Association (CPhA) and Ontario Pharmacists Association (OPA) individual conferences. The event is described as “a national gathering for the entire pharmacy community to come together to learn, connect and be inspired about pharmacy…
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Inventory shrinkage is a growing threat to retail businesses, with over $47.8 billion lost in 2018 alone. Out of all retail business, grocery stores are unfortunately one of the largest targets for shoplifters. Although some loss is inevitable, here are three steps you can take to lessen the damage and discourage grocery store theft. …
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PharmaChoice is Canada’s fastest growing pharmacy banner. With over 800 locations across Canada, their promise to celebrate independent pharmacy is resonating with pharmacy owners across the country. Auto-Star is proud to serve many of these unique locations tailored to the communities that they serve. With a unique and diverse group of stores, it’s important that…
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In any business, one of the top ongoing priorities is expanding and strengthening your customer base. A community of loyal customers will keep your business growing and succeeding for years to come. For retail pharmacy owners, it can be tricky to know how to attract and earn the loyalty of your consumers. We’ll explore three…
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