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Customer Case Study: Forum Drug Mart

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“This is the best system on the market. There are a lot of features tailored to retail pharmacy.”
Sam Di Michele, Owner

Forum Drug Mart is an independently owned and operated pharmacy located in the Thornhill Medical Centre in Vaughan, Ontario. The company offers professional and personalized health care services as well as a wide selection of pharmacy products. Their knowledgeable and friendly staff is available 7 days a week to serve the needs of customers.

For over 20 years, Forum Drug Mart has been focusing on providing quality care and exceptional customer service. After adding a second location, the growing pharmacy required a reliable and easy to use solution that provided excellent software support. Owner, Sam Di Michele, chose the Star-Plus point of sale and retail management solution from Auto-Star Compusystems. The company has since increased inventory turnover, boosted sales, and gained a competitive edge.

The Star-Plus point of sale solution has proven to be a key tool in monitoring sales and making informed decisions about stock levels. “By carefully monitoring our sales, we can cut back on slow moving inventory and increase fast moving items in order to increase overall turns,” said Sam. With the inventory control module, owners know exactly how much inventory is on hand, what items are selling the quickest, and when to place a new order. This has had a direct impact on increasing sales, customer satisfaction, and day-to-day operational efficiency.

Star-Plus has also provided Forum Drug Mart with a point of sale system that is designed specifically for retail pharmacy. “Auto Star has assisted in developing software that will help input the front shop purchases of patients into our prescription database so we can check for drug interactions between front shop medicines and prescriptions for a particular patient,” explains Sam. This offers an added layer of protection for both Forum Drug Mart and its customers.

When asked about the training and implementation process, Sam gladly comments. “We were given excellent training on the equipment. The whole experience was first class all the way.” In addition, Forum Drug Mart receives ongoing service and technical support. “The software support is excellent. We deal with other software support companies in our industry and Auto-Star is the best at responding quickly and problem solving,” said Sam.

As Forum Drug Mart continues to prosper and expand their business, the Auto-Star point of sale solution will become an even more critical component to their success. Sam is happy to recommend the Star-Plus solution to other pharmacies. “This is the best system on the market. There are a lot of features tailored to retail pharmacy.”


About Auto-Star’s Pharmacy POS Systems

Auto-Star Compusystems is a software company that develops pharmacy POS systems for retailers across Canada, the United States, and the Caribbean. The company’s pharmacy point of sale software products provide seamless end-to-end solutions to optimize efficiency and customer satisfaction, while lowering operating costs.

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